SAM.govHOMELAND SECURITY, DEPARTMENT OF — US IMMIGRATION AND CUSTOMS ENFORCEMENT

Customer Service Operations

Posted Aug 4, 2026·open

AGENCY

HOMELAND SECURITY, DEPARTMENT OF

PROGRAM

Presolicitation

AMOUNT

—

CLOSES

Sep 1, 2026

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Description

The requirement is to support ICE/OFM in operating efficiently and effectively to provide superior customer service to DHS Customer Components, internal ICE customers, and ICE Leadership and Management in compliance with applicable statute, regulation, and policy. The contractor will provide operational, technical, and administrative support for monthly, quarterly, and annual operations, including the Customer Billing Model (CBM), financial systems, and deliverables as outlined in the Performance Work Statement (PWS).

Eligibility

Small Business Set Aside - Total

Contact

Valerie Phillips

Valerie.Phillips@ice.dhs.gov

Additional details

Sub-tier: US IMMIGRATION AND CUSTOMS ENFORCEMENT
Office: CHIEF FINANCIAL OFFCER ADMINISTRATIVE SERVICES
NAICS code: 541611
Set-aside: SBA
Place of performance: Washington, DC, 20536, USA
Archived: Sep 16, 2026

Opportunity number: CFO_CUST_SVC_OPS

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